Account Manager

ROLE RESPONSIBILITIES

Leadership

• Uphold Duckpin’s Core Values
• Collaborate with owners to onboard new staff
• Train and manage junior Team members and share accountability for their outcomes
• Serve as a Subject Matter Expert (SME) on behalf of Duckpin
• Maintain effective workflow processes

Primary Responsibilities

• Own accountability for the delivery of account objectives within required timelines and account budget.
• Maintain a high level of knowledge of each client’s business to anticipate needs.
• Effectively communicate with clients on a regular basis to advise on and triage objectives within client budgets, highlight progress and successes and ensure expectations are aligned.
• Create and manage work plans and clearly communicate objectives and deliverables to the Duckpin Team and contractors.
• Delegate work tasks to designers, writers, developers, and web support team as needed.
• Ensure resource availability and allocation.
• Create and maintain comprehensive account documentation.
• Keep a clear line of communication with leadership on individual account health.

Secondary Responsibilities

• Contribute to creative collaboration.
• Plan and execute photo and video shoots as needed.
• Act as a checkpoint, along with all Team members, in monitoring output for brand alignment.
• Perform other related duties as assigned.